Zoom Phone: A Convenient and Cost-Effective Alternative

As of June 30, 2022, Davidson faculty and staff with college phone numbers began using Zoom Phone to make and receive phone calls. This change marks the end of Cisco's telephone provider services for our institution. In this article, we will explore the features and benefits of Zoom Phone, as well as answer some frequently asked questions about its use.

International Calls

To make international calls with Zoom Phone, simply dial the country code followed by the 10-digit number. For example, you would dial '70' for an international call. There is no need to dial '81' before the number, unlike in the past.

Multi-Device Capability

One of the most convenient features of Zoom Phone is its ability to allow calls to ring on multiple devices simultaneously. This means that if you are signed into the Zoom app on your computer, smartphone, or tablet, your calls will come through on any of these devices. If you choose to take a call on your computer instead of your desk phone, your phone will still ring, giving you more flexibility in how you manage your calls.

Number Porting and Display

When making a call from the Zoom app on your smartphone, the recipient will see your Davidson phone number, not your personal number. Additionally, all numbers will be ported over to Zoom Phone and remain the same, so there is no need to worry about changing your phone number.

Escalating Calls to Meetings

Zoom Phone also allows you to escalate any call directly into a Zoom meeting, providing additional features such as video or screen sharing. This can be especially useful for meetings that require collaboration and real-time communication.

Multi-Tasking and Call Management

In addition to multi-device capability, Zoom Phone also offers advanced call management features. For example, you can answer calls while in a meeting on your computer, or hold a meeting and answer a new call simultaneously. You can also choose to ignore a call, which will send the caller to voicemail.

Security and Privacy

Zoom Phone provides an additional layer of security and privacy for employees who wish to make and receive calls using their College number on their personal device without having to share their personal mobile number.

Cost-Effectiveness and Convenience

Zoom Phone is a cost-effective alternative phone system that is already widely used across Davidson and some of our peer colleges. By integrating phone services with an application we already use, Zoom allows faculty and staff to do more in one place, making it easier to manage their work and personal communications.

Getting Started with Zoom Phone

For more information on getting started with Zoom Phone, please refer to the Getting Started with Zoom Phone Guide or visit the Zoom Support website for more information on changing your phone settings. With its advanced features and cost-effectiveness, Zoom Phone is an exciting development for Davidson faculty and staff.

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